Privacy Policy

Who we are

MenschWorks helps organisations understand people, develop leaders, lead change and unleash human creativity.

This website is operated by MenschWorks Ltd., registered in England and Wales under company number 09232656. Our registered office is Dorney House, 46–48a High Street, Burnham, Berkshire, SL1 7JP, United Kingdom.

MenschWorks Ltd. is the controller of personal information processed for the website activities described here. For privacy enquiries or requests, contact info@menschworks.com.

Information we process and why

When you contact us, we process your email address, name if provided, and the information in your message to respond to your enquiry and discuss our services. We rely on our legitimate interests in responding to business enquiries, or taking steps at your request before entering into a contract where applicable.

Our website is hosted on Vercel. Our hosting provider may process technical information, including IP addresses, browser information and request logs, to deliver, maintain and protect the website. We rely on our legitimate interests in operating a secure website for these activities.

Talking to NOUR

NOUR is an AI avatar powered by Anam.ai, rather than a human member of our team. You do not need to create a MenschWorks account or identify yourself to speak to NOUR. Conversations are not guaranteed anonymous: anything you disclose may be included in recordings and transcripts.

We record and transcribe conversations and retain those recordings and transcripts for six months. We analyse their content to understand visitors’ questions and interests, improve our services, inform our marketing, and train and improve our avatars.

We explain these uses before you choose to load NOUR. You can contact us by email instead. Microphone permission is a separate browser permission and is needed only for voice interaction; you can also type.

Choosing to continue loads Anam’s service and sends your interaction data and associated technical information to Anam and its service providers. Please do not share confidential business information, sensitive personal information or personal information about other people.

AI responses may be inaccurate and do not constitute commitments by MenschWorks. Contact us directly to confirm information or discuss a confidential matter.

Anam and international processing

For customer personal information processed on our behalf to provide the avatar service, Anam’s Data Processing Addendum describes Anam as a processor acting on contractual instructions, except where processing is required by law.

The DPA requires confidentiality obligations, technical and organisational security measures, assistance with applicable data protection requests, and equivalent contractual protections for subprocessors. It also provides for notification to its customer without undue delay after confirmation of a personal data breach.

Anam may use subprocessors and process information outside the UK. Its DPA requires applicable safeguards for restricted international transfers, including a UK International Data Transfer Agreement or UK Addendum where relevant.

Anam’s processing for its own administration, marketing, service analytics, security and legal compliance falls outside that DPA. Our use of conversations to train our avatars does not establish whether Anam uses information to train its own models.

See Anam’s DPA and Anam’s Trust Centre. Contact us for information about the processing arrangements applicable to your conversation.

Retention and your choices

Our retention period for NOUR recordings and transcripts is six months from the conversation. For enquiries and other information, we retain it only as long as necessary for its purpose and applicable legal obligations.

You can close NOUR to end an interaction. Closing it does not automatically delete an existing recording or transcript. To request deletion or object to our use of your information, email info@menschworks.com.

Anam’s DPA provides for return and/or deletion of customer personal information following termination of the service agreement according to contractual instructions. Backup deletion may follow scheduled routines, with data put beyond use pending deletion; retention required by law may continue. These provisions do not specify the retention period for individual conversations during an active agreement.

Contact us if you need details of backup retention or information derived from conversations for marketing or avatar training.

Cookies and similar technologies

Our website does not include an advertising or analytics integration. Anam’s embedded service may use cookies or similar technologies; it loads only after you choose to continue following the notice. This choice is not a substitute for any separate cookie consent required by law.

Your rights

Depending on the circumstances, you can request access, correction or deletion of your personal information, restrict or object to processing, or request a portable copy. You may withdraw consent where processing relies on it.

Contact info@menschworks.com. To help locate a conversation, please provide its approximate date and time without sending sensitive details unnecessarily.

You can also complain to the UK Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy when our services or practices change. The latest version and update date will appear here.